Help is always a tap away.
Real people. Real answers. Our support team is available 24/7 across all channels — no bots, no hold music, no runaround.
How can we help?
Choose the channel that works best for you. Our average response time is under 2 minutes.
Live Chat
Chat with a support specialist directly in the app or on our website. Available 24/7.
Average wait: < 2 min
Send us a detailed message and we'll get back to you with a thorough response.
support@bsystem.com
Phone
Speak to a real person. No phone trees, no automated menus, no hold music.
24/7 callback available
Frequently asked questions
How do I reset my password?
Tap "Forgot password" on the login screen. You'll receive a secure link via email to create a new password. For added security, you'll need to verify via 2FA.
Is my money insured?
Yes. Deposits are protected up to $250,000 (FDIC, US), £85,000 (FSCS, UK), or C$100,000 (CDIC, Canada), depending on your account region.
How long do international transfers take?
Most international transfers arrive within 1–2 business days. Transfers between BSystem accounts in different currencies are instant.
Can I use BSystem for my business?
Absolutely. Our Business Banking tier includes multi-user access, bulk payments, API integrations, and expense management tools. Learn more →
What happens if I spot a fraudulent transaction?
Freeze your card instantly in the app, then contact our 24/7 fraud team via live chat or phone. We'll investigate and resolve the issue — typically within 24 hours.
All systems operational
Current platform uptime: 99.99% over the last 90 days.